Resources & Support
Support & Documentation
Access technical documentation, FAQs, and ways to contact the IDENTITEK support team.
Empowering Your Infrastructure
Find technical guides, quick configuration references, and ways to contact the IDENTITEK support team.
Technical Documentation
Standardized configuration references and setup guides for clients
Network Setup Guide
Core router configurations, DHCP reservation standards, and subnet architecture.
CCTV & Surveillance
NVR storage optimization, camera stream setups, and remote mobile viewing access.
Email Configuration
IMAP/POP settings, Microsoft 365 Exchange parameters, and Zoiper softphone setup.
Backup Policy & Best Practices
3-2-1 backup rule implementation, local NAS synchronization, and secure cloud vaults.
Frequently Asked Questions
Quick answers about support and service arrangements
What areas do you service on-site?
Contact us to confirm whether on-site or remote support is available for your location and requirements.
Do you offer after-hours support?
After-hours and emergency support arrangements depend on the applicable service agreement. Contact us to discuss availability.
What are your typical response times?
Response times and escalation arrangements are confirmed in the relevant service agreement or quote.
Are you compliant with data protection laws?
We take privacy and data protection seriously. Requirements depend on the service and the parties involved; contact us to discuss safeguards for your project.
Support Channels
Direct lines of communication with our systems administration team
Direct Support Desk
Submit a support ticket or service request online.
Email Support
Send system logs, error reports, or inquiries directly.
Client Portal
Contact us to ask about account, domain, or service access.
Service Availability
Availability is confirmed directly for each request
There is no live service-status feed on this page. Please contact us to confirm the current availability of a service or support request.
Need Technical Assistance?
Contact us with your support request. Availability and response arrangements are confirmed for each enquiry.
Contact Support Desk →